Frequently Asked Questions

Shipping

How long does delivery take?

Because we source from a curated network of trusted vendors, delivery typically takes 7–20 business days from the date your order is placed. We know that’s a wider window than some stores — we’re transparent about it so there are no surprises. Most orders arrive closer to the 7–12 day mark.

Do you ship internationally?

We currently ship within the United States. International shipping is something we’re working toward — sign up for our newsletter to be notified when it’s available.

Will I get a tracking number?

Yes. Once your order ships, you’ll receive a confirmation email with a tracking link. Please allow 2–3 business days after ordering for tracking information to appear.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for items in their original, unworn condition. To start a return, please contact us here with your order number and reason for return.

Are there items I can’t return?

Items that show signs of wear, damage, or have been resized cannot be returned. Final sale items are also non-returnable and will be clearly marked at the time of purchase.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.

Jewelry Care

How do I care for my jewelry?

To keep your pieces looking their best: store them in a dry place away from direct sunlight, remove before swimming or showering, and avoid contact with perfume, lotions, and cleaning products. Gently wipe with a soft cloth after wearing.

What materials are used?

Materials vary by piece and are listed on each product page. We source from vendors who use quality metals and finishes — look for the material details before purchasing if you have sensitivities.

Orders

Can I change or cancel my order?

We process orders quickly, so changes or cancellations must be requested within 24 hours of placing your order. Please contact us immediately if you need to make a change.

Something arrived damaged or incorrect — what do I do?

We’re sorry to hear that. Please reach out to us within 7 days of delivery with a photo of the item and your order number, and we’ll make it right.